Policies & Conditions

Returns Policy

Returns for kits: We do not allow kit returns. All sales are final. If your kit happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new kit to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will credit your account for the following month’s kit.

Returns for non-kit items:  You may return an item or items in unused, saleable condition for a refund within 30 days of receiving them. Please securely package it back up and ship it back to us. We will refund the cost of the item(s) but we are not able to refund the initial shipping or the return shipping.

Shipping Policy

We ship our kits using the United States Postal Service’s Priority Mail. The shipping rates are available on our FAQ page under "What are the shipping rates?".

*Please note that, although we charge a flat rate for subscriptions and will ship add-ons and other orders for free with your kits (if ordered through the Subscriber link by the 4th of the month--see FAQ), if the actual shipping cost is more than 25% over the flat fee you will be charged for additional shipping in excess of 25% over the flat rate and the parcel will not be shipped until that amount is paid.

Please note that at the time you purchase your subscriptions you are automatically charged the full shipping amount for each kit; we will make that adjustment and refund the difference around the 24th of the month.

Cancellation Policy

If you wish to cancel your membership at the end of your subscription period, please notify us by completing this form prior to the 20th of the month. Otherwise we will automatically renew your commitment month-to-month until you notify us that you would like to discontinue your subscription. If you wish to cancel your membership prior to its completion, please complete the form and we will handle your request on a case by case basis. Please note that if your membership is cancelled before the six-month commitment is complete, you will be responsible for a cancellation fee of $15 for planner kits or $5 for planner add on or pages-only subscriptions.

Skipping a Kit

Kits on a membership plan may not be skipped. Please email us if there are extenuating circumstances and we will handle each request on a case by case basis.